MSC Integration Docs
Other systems
MSC systems
| System | Integration |
|---|---|
| Salesforce | Through List Manager, as today. A direct connector for customer-program context is optional. |
| WebSOE, Order Net, Easy Source | None. Results reach them through List Manager, as today. |
Other supported systems
| Category | Systems |
|---|---|
| ERP | Epicor Prophet 21, Epicor Eclipse, SAP ECC, SAP S/4HANA, Microsoft Dynamics 365, NetSuite, Acumatica, Infor, Global Shop Solutions, AS/400-based systems |
| PIM and product data | Unilog, Salsify, Pimcore, Akeneo, Enterworks, IDEA |
| CRM | Salesforce, HubSpot |
| Email and messaging | Microsoft 365, Microsoft Teams, Slack |
| Portals | Any supplier or customer portal with a login |
How Faction connects
| Method | Used for |
|---|---|
| Native connector | Epicor Prophet 21, Epicor Eclipse, Unilog, Salesforce, HubSpot, Microsoft 365, Microsoft Teams, Slack |
| API connector | Any REST, SOAP, GraphQL or RPC-based system |
| File export | Any system that exports CSV, Excel or JSON, over SFTP or S3 |
| Screen automation | Systems without an API, such as Global Shop Solutions. Every run is recorded |
| Browser agents | Supplier and customer portals. Every session is recorded |
| Custom integration | Systems not listed here, typically in 1–2 weeks of engineering time |