MSC Integration Docs
Microsoft 365 mailboxes
Overview
- RFQs go out from MSC email addresses. Suppliers see MSC, not Faction.
- Replies are read only from the mailboxes MSC names, and parsed into the 19 fields.
- An MSC associate approves every RFQ until MSC chooses to automate trusted suppliers.
Phase: Pilot. MSC owner: M365 and Entra ID admin.
Setup
- M365 admin creates and names the shared sourcing mailbox. Week 2.
- Entra ID admin registers the Faction app and grants Microsoft Graph mail permissions. Week 2.
- Exchange admin limits the app to the named mailboxes in Exchange Online. Week 2.
- Faction connects the mailbox and configures the RFQ template. Sourcing leads approve the template. Weeks 3–4.
How RFQs appear in MSC mailboxes
- One email per supplier. Lines from different lists that go to the same supplier are combined.
- Each RFQ asks only for the fields still missing after portal and feed checks.
- RFQs are sent from the named mailbox and appear in its Sent Items, like any email an associate sends.
- RFQs go out in waves. Timing and grouping are set per supplier tier.
How replies are processed
- Replies are read from the named mailbox only, whether the supplier answers in the email body, a PDF quote or a spreadsheet.
- Values are parsed into the 19 fields and validated.
- A missing or ambiguous field triggers a specific follow-up from the same mailbox, for example "Please confirm country of origin and unit weight for part X."
- Every send, reply and follow-up is logged in the RFQ log with its message ID.
Security
- Mail read, write and send permissions only. Exchange Online limits them to the named mailboxes.
- Mail stays in MSC's mail store. Faction never sends from a Faction domain.
- MSC can revoke access at any time by removing the app's consent.
Frequently asked questions
What if a supplier doesn't reply?
The RFQ is chased on the SLA clock. If the supplier still doesn't reply, the line is escalated to the associate.
MSC provides: the mailbox, the app registration, the mailbox restriction and the template approval.
Faction handles: drafting, sending, reply parsing, follow-ups and the RFQ log.